The Best Home Internet Provider in Every Region of the U.S.

Ever wonder whether everyone hates their internet provider, or if it’s just you?

J.D. Power has released its 2022 U.S. Residential Internet Service Provider Satisfaction Study, which identifies the companies consumers are most satisfied with in each region of the U.S. through a survey of nearly 23,000 customers.

It also concluded, not surprisingly, that reliability is the biggest factor in customer satisfaction. But despite that, people tend to pick based on price — a choice likely to end in disappointment for many of us. Other factors in consideration were communication, billing and customer care.

Following are the internet providers customers are most satisfied with across the U.S.

East

Among internet providers available in the Eastern U.S., the average overall customer satisfaction score was 758. Only one provider was rated above average:

1. Verizon — 758 (out of 1,000)

Xfinity (706), Cox Communications (689), Spectrum (666), Frontier Communications (646) and Optimum (642) had below-average scores.

This region includes customers from Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C., and West Virginia.

North Central

Among internet providers available in the North Central U.S., the average overall customer satisfaction score was 700. These providers were rated above average:

1. Midco — 734
2. AT&T — 724
3. CenturyLink — 717
4. WOW! — 712
5. Xfinity — 703

Spectrum (683), Xtream (673), Cox Communications (664) and Frontier Communications (664) were rated below average.

This region includes customers from Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.

South

Among internet providers available in the Southern U.S., the average overall customer satisfaction score was 730. These providers were rated above average:

1. AT&T — 761
2. Xfinity — 736

Kinetic (720), Spectrum (719), Frontier Communications (712), Cox Communications (705), CenturyLink (665) and Suddenlink (638) were rated below average by customers.

This region includes customers from Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee and Texas.

West

Among internet providers available in the Western U.S., the average overall customer satisfaction score was 701. These providers were rated above average:

1. AT&T — 729
2. Xfinity — 709

CenturyLink (691), Cox Communications (689), Spectrum (689) and Frontier Communications (676) were all below average in customer satisfaction.

This region includes customers from Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming.