ServeU launches two B2B mobile apps for the facilities management (FM) sector, enabling the quick mitigation of emergency situations within corporate properties.
The UAE-based FM solutions provider’s two new apps target clients with residential properties. The launch seeks to enhance customer interaction and satisfaction; primarily during emergency situations.
The B2B service facilitates interactions with the corporates directly, allowing service requests to be logged and managed within the app.
The apps enable the scheduling of planned maintenance as per the client’s convenience, as reflected in the company’s technician app.
Microsoft‘s Dynamic 365 Field Service supported the apps’ back-end development. The service supplies visibility of asset history, lifecycle and planned maintenance, as well as tracking the breakdown of each asset.
“It has been crucial to adopt mobile methods to keep up with the rapid technological developments in the industry,” says Gary Reader, the company’s general manager.
“The boundaries of the FM sector have been expanding,” continues Reader. “Companies are constantly adapting to…technological advancements, meeting market expectations and revamping working practices to address future challenges.”
The company has previously developed and released ‘ServeU Essentials’, its B2C app enabling customers to make online bookings, process cashless payments and manage subscriptions virtually.
ServeU has since expanded its services to provide customers with a wider choice of FM services. This stragety is allowing the company to match the speed of the market to which it applies.
“Our vision in the present digitalised FM ecosystem is to maintain our momentum and methods to address emergencies and problems faced by our clients,” continues Reader.
“We are always exploring various avenues to upgrade and develop our solutions and services.”